Draft for early access. This document is pending review by qualified counsel before public launch.
In short
Published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023. Every complaint gets a reference number and is tracked until it is resolved.
01Grievance Officer
Name
[Officer name — to be published]
[Grievance email — to be published]
Postal address
d, [Registered address — to be published]
02How to file a complaint
- For content or accounts on Social2All, the fastest route is to report it in the app from the post, comment, story, message or profile menu.
- For anything else — including privacy requests, suspension appeals and complaints about how a report was handled — use the contact form and choose “Grievance”, or write to the Grievance Officer.
- Include links to the content (if any), what the problem is, and how to reach you. You’ll receive a reference number straight away.
03What happens next
- We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- Complaints about non-consensual intimate imagery or impersonation are prioritised, with removal targeted within 24 hours of receipt.
- If you disagree with a moderation decision, removals and warnings can be appealed in the app; a different moderator reviews them.
04Escalation
If you are not satisfied with our response, you may appeal to the Grievance Appellate Committee constituted by the Government of India, or, for personal-data matters, to the Data Protection Board of India.