Refund & Cancellation Policy

This policy applies to payments made to Social2All: creator and business plans, community plans, fan subscriptions to creators, and advertising balance top-ups. All prices are in Indian rupees (INR) and exclude GST (18%), which is shown separately at checkout and on your invoice. Payments are processed securely by Razorpay.

• At period end (default): open Settings → Billing (or the community’s billing page) and choose Cancel. You keep every paid feature until the current period ends, and you can resume before then.
• Immediately: you can also end a subscription straight away. Access stops at once; the unused part of the period is not automatically refunded.
• Fan subscriptions: cancel from the creator’s profile or Settings → Billing, on the same terms.
• Unpaid renewals: if a renewal is not paid, features stay on for a 7-day grace period, then the subscription expires. No charge is made without your action.

Free trials can be cancelled before they end at no cost.

• Duplicate or erroneous charges, or money debited for a payment that failed — refunded in full.
• Service not delivered: you paid but the plan or feature was never activated and we cannot fix it.
• Within 7 days of a charge for a new subscription or renewal you did not intend, provided the paid features have not been substantially used. Fan-subscription refunds within this window are taken back from the creator’s pending earnings.
• Unused advertising balance: on request when you close your advertiser account, less any amount already spent on delivered impressions.
• Where the law requires a refund.

• Partly used subscription periods after the 7-day window, including after an immediate cancellation.
• Advertising budget already spent on delivered impressions.
• Accounts or communities suspended for breaking our Terms or Community Guidelines.

1. Use the contact form and choose “Refund request”, or email [Support email — to be published].
2. Include the email or phone number on your account, the invoice number (it looks like S2A/2026-27/000123) and the reason.
3. We acknowledge within 2 business days and decide within 7 business days. You’ll get a reference number when you write in.

Approved refunds are issued to the original payment method through Razorpay. Banks and card networks usually credit them within 5–10 business days. Refunds can be full or partial; the GST on the refunded amount is reversed and your invoice is updated to show the refund.

For anything about a payment, reach us through the contact page. If you are not satisfied with the outcome, you can escalate to our Grievance Officer.